Making the right kind of Impact.
Voice of the Customer ✦ Insight ✦ Indexing
A little about us.
✦ Who we are
We are a strategic CX consultancy who measure what matters to customers and drive real business change.
✺ What we do
We use technology to understand customer experience and identify opportunities that deliver ROI.
✿ How we help clients
We take our clients beyond the number, getting them to focus not just on a scorecard but on transforming customer experience.
We work with clients to help them save on their tech spend.
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Voice of the Customer
Understand CX in the moment everywhere to drive improvements that add real value.
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Insight
Designing, managing and consulting on programmes to ensure the customer is at the heart of every decision.
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Indexing
Our own research designed to understand how brands stand out and shape CX strategy in the areas that matter.
How we work.
Our ethos is to challenge the status quo and push ourselves and our clients to truly understand how experience shapes perceptions and influences behaviour in a commercial context. We go beyond relaying the insight and provide a roadmap for effective change.
We work in partnership with our clients to ensure strategy is centred around the customer in a pragmatic way. We provide expert advice to our clients so together we can create, refine, and implement CX strategy and transformational initiatives.
