Our point of view

Articles and research written by some of our lovely melons!

How to best use AI in CX Research

Ola Bilewu 12/12/2024 Ola Bilewu 12/12/2024

How to best use AI in CX Research

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Ensuring your CX Programme is fit for 2025

Mark Barrett 20/11/2024 Mark Barrett 20/11/2024

Ensuring your CX Programme is fit for 2025

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NPS Unplugged: A Customer Experience Staple on Trial

Ola Bilewu 13/11/2024 Ola Bilewu 13/11/2024

NPS Unplugged: A Customer Experience Staple on Trial

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The Rise of Empathy in CX

James Higbee 28/10/2024 James Higbee 28/10/2024

The Rise of Empathy in CX

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The Whole Picture – 3 steps to transform CX

Ola Bilewu 23/09/2024 Ola Bilewu 23/09/2024

The Whole Picture – 3 steps to transform CX

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Getting the best from Online Qualitative Insight

Ola Bilewu 12/08/2024 Ola Bilewu 12/08/2024

Getting the best from Online Qualitative Insight

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Ola Bilewu 08/07/2024 Ola Bilewu 08/07/2024

Getting a Segmentation right is a game changer for Brand Strategy

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Predicting the Impact of Change

Ola Bilewu 03/06/2024 Ola Bilewu 03/06/2024

Predicting the Impact of Change

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The Return on Investment of an Idea / Initiative

Ola Bilewu 20/05/2024 Ola Bilewu 20/05/2024

The Return on Investment of an Idea / Initiative

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