CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025

The elephant in the room: Expensive legacy VOC programmes don’t deliver real value.

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CX Strategy, CX Programme Ola Bilewu 12/12/2024 CX Strategy, CX Programme Ola Bilewu 12/12/2024

How to best use AI in CX Research

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CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024

Ensuring your CX Programme is fit for 2025

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CX Strategy, Voice of the Customer, Indexing Ola Bilewu 13/11/2024 CX Strategy, Voice of the Customer, Indexing Ola Bilewu 13/11/2024

NPS Unplugged: A Customer Experience Staple on Trial

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CX Strategy, Indexing, Customer Experience James Higbee 28/10/2024 CX Strategy, Indexing, Customer Experience James Higbee 28/10/2024

The Rise of Empathy in CX

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CX Strategy, Indexing, Customer Experience Ola Bilewu 23/09/2024 CX Strategy, Indexing, Customer Experience Ola Bilewu 23/09/2024

The Whole Picture – 3 steps to transform CX

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Voice of the Customer, Online Ola Bilewu 12/08/2024 Voice of the Customer, Online Ola Bilewu 12/08/2024

Getting the best from Online Qualitative Insight

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Voice of the Customer, Online Ola Bilewu 08/07/2024 Voice of the Customer, Online Ola Bilewu 08/07/2024

Getting a Segmentation right is a game changer for Brand Strategy

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Voice of the Customer, Online Ola Bilewu 03/06/2024 Voice of the Customer, Online Ola Bilewu 03/06/2024

Predicting the Impact of Change

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Voice of the Customer, Online Ola Bilewu 20/05/2024 Voice of the Customer, Online Ola Bilewu 20/05/2024

The Return on Investment of an Idea / Initiative

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