Our point of view. Articles and research written by some of our lovely melons! CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 The elephant in the room: Expensive legacy VOC programmes don’t deliver real value. Read More CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 Ensuring your CX Programme is fit for 2025 Read More CX Strategy, Voice of the Customer, Indexing Ola Bilewu 13/11/2024 CX Strategy, Voice of the Customer, Indexing Ola Bilewu 13/11/2024 NPS Unplugged: A Customer Experience Staple on Trial Read More Voice of the Customer, Online Ola Bilewu 12/08/2024 Voice of the Customer, Online Ola Bilewu 12/08/2024 Getting the best from Online Qualitative Insight Read More Voice of the Customer, Online Ola Bilewu 08/07/2024 Voice of the Customer, Online Ola Bilewu 08/07/2024 Getting a Segmentation right is a game changer for Brand Strategy Read More Voice of the Customer, Online Ola Bilewu 03/06/2024 Voice of the Customer, Online Ola Bilewu 03/06/2024 Predicting the Impact of Change Read More Voice of the Customer, Online Ola Bilewu 20/05/2024 Voice of the Customer, Online Ola Bilewu 20/05/2024 The Return on Investment of an Idea / Initiative Read More
CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 The elephant in the room: Expensive legacy VOC programmes don’t deliver real value. Read More
CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 Ensuring your CX Programme is fit for 2025 Read More
CX Strategy, Voice of the Customer, Indexing Ola Bilewu 13/11/2024 CX Strategy, Voice of the Customer, Indexing Ola Bilewu 13/11/2024 NPS Unplugged: A Customer Experience Staple on Trial Read More
Voice of the Customer, Online Ola Bilewu 12/08/2024 Voice of the Customer, Online Ola Bilewu 12/08/2024 Getting the best from Online Qualitative Insight Read More
Voice of the Customer, Online Ola Bilewu 08/07/2024 Voice of the Customer, Online Ola Bilewu 08/07/2024 Getting a Segmentation right is a game changer for Brand Strategy Read More
Voice of the Customer, Online Ola Bilewu 03/06/2024 Voice of the Customer, Online Ola Bilewu 03/06/2024 Predicting the Impact of Change Read More
Voice of the Customer, Online Ola Bilewu 20/05/2024 Voice of the Customer, Online Ola Bilewu 20/05/2024 The Return on Investment of an Idea / Initiative Read More