Learn about how we work ✦

Client work
Revenue drivers in the website journey
Client work
Digital transformation in retail banking
Our own work
How sustainability credentials shape brand selection
Client work
CX futureproofing and digital service transformation
Our own work
The impact and opportunity of Consumer Duty
Client work
Measuring the impact of an idea to transform CX
Our point of view
Getting the best from online qualitative insight
Our point of view
Getting a segmentation right is a game changer for brand strategy
Client work
Membership proposition design
Our point of view
The return on investment of an idea / initiative
Client work
Evolving the VoC programme to understand the entire CX
Our point of view
Predicting the impact of change
Our own work
The principles of outstanding customer experience – our cx index
Our point of view
The Whole Picture – 3 steps to transform CX