Our point of view. Articles and research written by some of our lovely melons! CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 The elephant in the room: Expensive legacy VOC programmes don’t deliver real value. Read More CX Strategy, CX Programme Ola Bilewu 12/12/2024 CX Strategy, CX Programme Ola Bilewu 12/12/2024 How to best use AI in CX Research Read More CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 Ensuring your CX Programme is fit for 2025 Read More
CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 CX Strategy, CX Programme, Voice of the Customer Mark Barrett 05/03/2025 The elephant in the room: Expensive legacy VOC programmes don’t deliver real value. Read More
CX Strategy, CX Programme Ola Bilewu 12/12/2024 CX Strategy, CX Programme Ola Bilewu 12/12/2024 How to best use AI in CX Research Read More
CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 CX Strategy, Voice of the Customer, CX Programme Mark Barrett 20/11/2024 Ensuring your CX Programme is fit for 2025 Read More
